Frustration

You ever had that mid-chest, sinking feeling before? It spreads upwards into your jaws? Of course, everyone has at some point. I felt it again today. I hate that feeling. It has a helplessness to it, that taste in the back of your throat...I feel like a got stabbed in the back.

I finally was able to schedule a time to take my truck in for repairs. I thought everything was good to go because the insurance company that represented the other driver had verbally claimed responsibility. They had sent out a claims adjuster who took a look at my truck, & who said she would send the information to me by e-mail. She explained that all I would have to do would be to print this out, take it to any car repair shop that I wanted, and that the paperwork would take care of the bill. I even asked her, what if there was a discrepancy between their quote and how much the shop said it would take, and she said that they would work it out with the shop. Well, I finally was able to take my truck in to have it repaired. When they called to tell me it was ready, I went down there excited to have my transportation back. The guy starts looking at the paperwork, though, and he says that it states I am to pay the charges. I was flabbergasted. He called the insurance company to verify, and they indicated that liability is still pending. Bullshit! Any reputable company would have 1) resolved this by now, and 2) claimed responsibility based on the overwhelming evidence that it was their customer's fault! I got on the phone and demanded answers from the insurance company. I couldn't get any straight answers, so I asked to speak to a supervisor. My request was met with, "That's not going to help you any." WTF?!

I was so upset. I was crying because I had gotten myself so worked up. I called mother, & she helped calm me down. Mothers are good at that. But I only slept for 4 hours last night, which is far too little for me. I laid there awake, mulling things over, getting mad all over again for about an hour. Finally I realized that was doing no good, so I got up and read a book. I kept re-reading paragraphs because I'd find my mind wandering back to the situation, imagining what I would say once I got those people on the phone again. It's so frustrating.

The whole situation is fishy. I don't know...they may yet claim responsibility, but it doesn't seem likely with their current reluctance. I never knew insurance comanies could be this way. I'd always had such great service from Progressive (awesome company), and even Geico seemed reliable when I was with them.

I feel physically stressed by this situation. I just can't believe that they're doing this. Needless to say, it may come down to me paying for the damages caused by someone else. It sucks. I'm waiting on a phone call from the insurance company to see what's going to happen -- maybe get some solid answers. I'm going to try and do other things in the meantime to keep my mind off of it.